Your privacy, protected.

Information you give us

• Contact & consultation forms: name, email, phone number, the treatment or membership you are interested in, preferred appointment times, and any notes or goals you choose to share.
• Online checkout: name, contact details, billing details, and the membership, package, or special you purchase. Card payments are processed by our payment processor; we do not store full card numbers on the Site.
• Messages: information you send us by phone, text, email, social media, or website chat.

Online booking

Appointments booked online are handled by our scheduling partner, MyPatientNow (book.mypatientnow.com). Information you enter there is collected and handled under its own terms and privacy policy, and is shared with us so we can manage your appointment.

Information collected automatically

• Device & usage data: IP address, browser and device type, pages viewed, referring page, and the date and time of your visit.
• Cookies & similar technologies: small files that keep the Site working, remember preferences, and help us understand how the Site is used (analytics).
• Advertising pixels: we may use tools such as the Meta (Facebook/Instagram) Pixel and Google tags (Google Analytics / Google Ads) to measure ad performance and show relevant ads to people who visited the Site. These tools may collect device identifiers and on-site activity. We do not send health or treatment details from our forms to advertising platforms.

• respond to inquiries and consultation requests, and schedule, confirm, and remind you about appointments;
• process purchases, memberships, and recurring billing, and manage your account;
• send service messages (confirmations, reminders, billing and account notices) and, with your consent, offers and promotions by email or text;
• operate, secure, and improve the Site, and measure the effectiveness of our advertising;
• comply with legal, regulatory, and medical record-keeping obligations, and prevent fraud.

We do not sell your personal information.

We share information only as needed to run our business and serve you, including with:

• Service providers that work on our behalf, such as our CRM and website platform, online booking (MyPatientNow), payment processors, email and text-message providers, and IT/hosting providers. They may use your information only to provide services to us.
• Analytics and advertising partners (such as Meta and Google) as described above, limited to website usage and device data. Mobile phone numbers and text-message opt-in data and consent are never shared with them.
• Legal and safety: when required by law, subpoena, or court order, or to protect the rights, property, or safety of our patients, staff, or others.
• Business transfers: in connection with a merger, sale, or transfer of our practice, subject to this Policy.

If you opt in to receive text messages from us, we use your mobile number to send the messages you agreed to, such as appointment reminders, account and billing notices, and, if you opted in, offers. Message frequency varies. Message and data rates may apply. Reply STOP to (346) 550-7419 to opt out at any time, or HELP for help. We keep a record of your SMS consent choices (which box you checked, the date and time, and the page) so we only text you about what you agreed to.

Website forms, chat, email, and text messages are for general inquiries and scheduling only. Please do not submit detailed medical history, diagnoses, or other sensitive health records through the Site. Your provider will collect the health information needed for your care during your consultation.

Protected health information (PHI) that we collect as part of your treatment is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas medical-privacy law, and is described in our Notice of Privacy Practices, available at the clinic on request. If there is any conflict between this Policy and our Notice of Privacy Practices for PHI, the Notice of Privacy Practices controls.

• Most browsers let you block or delete cookies in their settings. Some parts of the Site may not work properly without them.
• You can adjust ad preferences in your Meta and Google account settings, opt out of Google Analytics with Google’s opt-out browser add-on, and learn about interest-based advertising choices at optout.aboutads.info.
• The Site does not currently respond to “Do Not Track” browser signals.

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure (HTTPS) connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described in this Policy, including to provide services, maintain your membership, and meet legal, tax, and accounting requirements. Medical records are kept for the periods required by Texas law. When information is no longer needed, we delete or de-identify it.

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site. Treatment of minors requires a parent or legal guardian’s consent, and some treatments are available only to clients 18 and older. If you believe a child has given us information, please contact us and we will delete it.

Depending on where you live and the laws that apply to us (including, where applicable, the Texas Data Privacy and Security Act), you may have the right to:

• request access to, or a copy of, the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information, subject to legal and medical record-keeping requirements;
• opt out of marketing emails and texts, and of targeted advertising.

To make a request, contact us at [email protected] or (346) 550-7419. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights. If we decline your request, you may appeal by replying to our decision, and you may contact the Texas Attorney General if you have concerns. Requests for access to medical records are handled under HIPAA and Texas law.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it last changed. Material changes will be posted on this page.

Questions about this Privacy Policy or your information? Contact us: